Privacy Policy

SYSTEM GROUP respects every user’s right to privacy and personal data protection.

This Privacy Policy explains what information we may collect when you use our website, why we process it, how we protect it and what rights users have in relation to their personal data.

The SYSTEM GROUP website allows you to learn about our services, completed projects and engineering solutions, and to contact the company for advice or to discuss working together.

1. General provisions

This Privacy Policy governs the collection, use, storage and protection of the personal data of SYSTEM GROUP website users.

Personal data is processed in accordance with the Law of Ukraine “On Personal Data Protection” and other applicable legislation.

We aim to make personal data processing transparent and to use the information we receive solely for specified, lawful purposes.

2. What personal data we collect

When using the website, users may voluntarily provide the following personal data:

  • First name and surname.
  • Contact phone number.
  • Email address.
  • Company or organisation name.
  • Information about a planned project, property or required engineering services.
  • Other information the user chooses to include in the enquiry form.

In addition, certain technical data may be collected automatically when you visit the website, including your IP address, browser type, operating system, device information, pages visited and time spent on the website.

The data collected automatically depends on the technical tools actually in use and the website’s settings.

3. Purposes of personal data processing

Users’ personal data may be processed for the following purposes:

  • Handling enquiries received through the website’s contact forms.
  • Providing advice about SYSTEM GROUP services.
  • Preparing commercial proposals and preliminary cost estimates.
  • Arranging communication with prospective and existing clients.
  • Discussing technical briefs and the feasibility of engineering projects.
  • Improving the website’s functionality, usability and security.
  • Meeting legal requirements and contractual obligations.

Personal data is not used for purposes incompatible with those for which it was collected without an appropriate legal basis.

4. Legal bases for data processing

Personal data is processed where an appropriate legal basis exists under Ukrainian law.

Depending on the circumstances, these bases may include:

  • The user’s consent to personal data processing.
  • The need to take steps before entering into a contract or to perform an existing contract.
  • Compliance with obligations imposed by law.
  • Other grounds expressly provided for by applicable law.

Where personal data processing is based on the user’s consent, that consent may be withdrawn in accordance with the procedure established by law.

5. Use of cookies

The SYSTEM GROUP website may use cookies and similar technologies to ensure that individual features work correctly, remember user settings and, where appropriate tools are in place, analyse website traffic.

Cookies are small text files stored on a user’s device when they visit a website.

Users can manage cookies through their browser settings and, where the website provides such a mechanism, through consent settings.

Further information is available on the separate Cookie Policy page.

6. Disclosure of personal data to third parties

SYSTEM GROUP does not sell users’ personal data.

Where necessary to operate the website and process enquiries, personal data may be shared with authorised technical service providers, including hosting, email and enquiry processing providers.

Personal data may also be disclosed in circumstances provided for by Ukrainian law.

When engaging third-party service providers, the company takes appropriate steps to maintain the confidentiality and protection of information.

7. Personal data storage and protection

SYSTEM GROUP aims to provide an appropriate level of protection against unauthorised access, loss, alteration, disclosure or misuse of personal data.

This may involve organisational and technical security measures, including restricted access to information, secure data transmission channels and website protection tools.

Personal data is retained for as long as necessary to fulfil the purpose of its processing, or for another period specified by law.

Once the necessary retention period ends, personal data is deleted or anonymised unless otherwise required by law.

8. Users’ rights

Under Ukrainian law, users have the right to:

  • Receive information about the processing of their personal data.
  • Know why their personal data is collected and the conditions under which it is used.
  • Access their personal data in accordance with the procedure established by law.
  • Request correction of inaccurate or outdated data.
  • Request deletion of personal data where statutory grounds exist.
  • Withdraw consent to personal data processing where processing is based on that consent.
  • Object to personal data processing in the circumstances provided for by law.
  • Apply to the Ukrainian Parliament Commissioner for Human Rights or a court to protect their rights.

Users may exercise these rights by contacting the company using the details below.

9. Links to third-party websites

The SYSTEM GROUP website may contain links to other online resources, including the websites of partners, equipment manufacturers and technology solution providers.

We do not control the personal data processing practices of third-party websites.

We recommend that users review the privacy policies of those resources before providing them with personal information.

10. Changes to the Privacy Policy

SYSTEM GROUP reserves the right to review and update this Privacy Policy periodically to reflect changes in legislation, website functionality or the company’s internal processes.

The current version of this document is published on this page with the date of its latest update.

We recommend that users review the current Privacy Policy periodically.

11. Contact information

If you have questions about this Privacy Policy, personal data processing or exercising your rights, you can contact SYSTEM GROUP.

SYSTEM GROUP

Address: 48 A. Akhmatovoi Street, Kyiv, 02081, Ukraine

Phone: +38 (044) 334-43-11

Website: https://s-g.com.ua/

You can also submit an enquiry through the contact form on this website.

We will review your enquiry and respond in accordance with the procedures and time limits established by applicable Ukrainian law.